Front of House Assistant

Falmouth University; Penryn; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Employer Pension Contribution up to 12

28 days + 8 days bank holiday

Annual salary increments (Until top of

Salary Sacrifice Car Scheme (Tusker)

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Life Assurance

Job summary

Falmouth University invites applications for a Front of House Assistant in AMATA. This permanent, part-time role supports out-of-hours use of the Academy of Music and Theatre Arts, engaging with students, staff and external customers to deliver a high standard of service.

The successful candidate will have customer-focused experience, strong communication and IT skills, and the ability to work flexibly across Sundays and weekday evenings. Salary and benefits are outlined on the careers page.

Qualifications

• Experience in a customer-facing role with excellent communication and interpersonal skills.
• Strong organisation skills with the ability to follow existing systems of work.

Responsibilities

• Provide customer-focused support for out-of-hours use of AMATA (Academy of Music and Theatre Arts).
• Support both teaching and performance venue operations for AMATA.
• Liaise with students, University staff and external customers to resolve queries and deliver a high level of service.

Skills

Customer service

Communication skills

MS Office

Stakeholder management

Job description

About The Role

We are currently offering an exciting opportunity for a Front of House Assistant to join our operational Production and Technical Team. You will provide a customer-focused level of support for the out-of-hours use of the Academy of Music and Theatre Arts (AMATA), Falmouth University’s performing arts department, working with a variety of stakeholders including students, University staff and external customers.

The successful person should have a passion for customer service with the ability to deal with a range of stakeholders in a busy multifunctional building. AMATA functions as a teaching and learning facility, as well as the University’s Arts Centre. The Front of Assistant role will support both aspects of the department, and we are looking for someone as passionate as us about delivering our goals.

About You

The successful candidate will have experience in a customer facing role with excellent communication and interpersonal skills. Alongside these key skills you will have strong organisation skills, with the ability to follow existing systems of work.

We would like to hear from candidates who can also offer the following:

• Effective communicator who has the confidence to make a positive first impression.
• Experience of being in a customer facing role where high level of customer service are required.
• Excellent computing skills including MS Office based applications.
• Ability to work under own initiative and within a team, developing and maintaining good working.

This is a permanent, part-time, 15 hours a week working 40 weeks per year position. The working hours will be Sunday 09:00 – 17:00, Monday 18:00 – 22:00, Tuesday 18:00 – 22:00.

The closing date for the position is Sunday 16 August 2026.

About Us

In return for your hard work and commitment, we offer excellent benefits, including:

• Employer Pension Contribution up to 12%.
• 28 days + 8 days bank holiday.
• Annual salary increments (Until top of grade reached).
• Enhanced Maternity/Paternity Pay/Adoption Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Life Assurance

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs.

A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.