Front-of-House Ambassador — Theatre Experience

Arts Council England; Greater London; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Arts Council England is seeking a front-of-house team member in London to deliver exceptional customer care with a welcoming, proactive approach. You will check tickets, assist access patrons, and balance high service standards with venue policies.

Responsibilities include promoting products, maintaining venue presentation, and ensuring safety during emergencies. The role supports an independent West End theatre and requires a proactive, friendly attitude.

Qualifications

• Experience in delivering high-standard customer care.
• Ability to remain calm and friendly while solving problems.
• Able to balance guest needs with theatre policies.

Responsibilities

• Deliver high standards of customer care in a pro-active, welcoming manner.
• Ensure venue cleanliness and report maintenance issues to Duty Manager.
• Carefully check tickets to ensure correct show and area access.
• Support access patrons before and during performances with professionalism and sensitivity.
• Proactively sell products to support venue revenue.
• Promote an inclusive, welcoming, and accessible environment for all patrons.
• Ensure no photography or disturbances and balance service with company wishes.
• Assist in safe evacuation of all customers during an emergency.

Skills

Customer service

Problem solving

Calm under pressure

Safety awareness

Job description

Arts Council England is seeking a front-of-house team member in London to deliver exceptional customer care with a welcoming, proactive approach. You will check tickets, assist access patrons, and balance high service standards with venue policies.

Responsibilities include promoting products, maintaining venue presentation, and ensuring safety during emergencies. The role supports an independent West End theatre and requires a proactive, friendly attitude.