Student Money Advisor

University of Surrey; Guildford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous pension

Relocation assistance

Flexible working including job share

Blended home/campus working locations

On-site nursery

World-class leisure facilities on site

Job summary

The University of Surrey is seeking a dedicated Student Money Advisor to join the Student Money Advice team. You will provide information, advice and tailored guidance to Surrey students (UG, PGT, PGR, UK and International) to support their finances and university life.

You will administer the hardship fund and help deliver our digital money service in partnership with Blackbullion, while collaborating with colleagues across student services to maximise student satisfaction and successful

Qualifications

• Excellent organisational and time-management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide information, advice and guidance on student life and finances.
• Support recruitment, retention and progression of students and ensure high satisfaction.
• Administer the hardship fund and support digital money services with Blackbullion.

Skills

Organised

Proactive

Detail-oriented

Multitasking

Analytical

Communication

Stakeholder engagement

Job description

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

The Student Money Advisor contributes to providing excellent student support services, aiding the recruitment, retention and progression of all students, and ensuring high levels of student satisfaction.

The post holder will work as part of the Student Money Advice team, which provides financial support and advice to Surrey students (both UK and International – UG, PGT and PGR), throughout their student lifecycle. Areas of responsibility include offering information, advice and guidance around different areas of advice/student life, administering the university’s hardship fund and delivering the provision of our digital money service through our partnership with Blackbullion.

About you

You must be organised, proactive, detail-focused, and able to prioritise multiple demands. Strong analytical and problem-solving skills, a commitment to continuous improvement, excellent communication, and the ability to work effectively with diverse stakeholders are essential.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.