Front-End Service Leader: Customer Experience & Operations

Morrisons; Erith; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Colleague Discount

Time Off: 33 days annual leave

Job summary

Morrisons is seeking a Customer Service Manager to lead front-of-store operations, ensuring fast, friendly checkout experiences and high service standards. You’ll manage checkouts, self-service areas, and the service desk on the shop floor, reporting to the Store Manager.

You’ll coach a large team, oversee queue management and customer satisfaction metrics, and drive a welcoming, down-to-earth service culture across busy trading hours.

Qualifications

• Proven leadership experience in fast-paced retail, hospitality, or customer service environments.

Responsibilities

• Manage front-end checkout areas, queue times, and service desks to ensure smooth shopping trips.
• Coach and develop a large team of checkout colleagues, team leaders, and service desk staff.
• Monitor front-end productivity, labour budgets, and cash handling while maintaining compliance.

Skills

Leadership

Customer service

Retail operations

Job description

Morrisons is seeking a Customer Service Manager to lead front-of-store operations, ensuring fast, friendly checkout experiences and high service standards. You’ll manage checkouts, self-service areas, and the service desk on the shop floor, reporting to the Store Manager.

You’ll coach a large team, oversee queue management and customer satisfaction metrics, and drive a welcoming, down-to-earth service culture across busy trading hours.