Front Door Housing Support Advisor

Semester (United Kingdom); Tees Valley; Hybrid; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Supportive management

Great transport links

Stable working environment

Job summary

Middlesbrough Borough Council is seeking a Customer Advice and Support Worker to join its Front Door Team, delivering face-to-face support at drop-ins, handling telephone and email inquiries, and triaging initial cases across homelessness, housing and domestic abuse. This role operates on a rota across multiple locations in a blended working pattern.

A formal social work qualification is not required, and the successful candidate will support information gathering, appointments, interpreters,

Qualifications

• Experience in housing, homelessness, or front-line support services.

Responsibilities

• Provide face-to-face support at drop-ins and handle inquiries by phone and email.
• Perform initial triage to assess priority cases and make short-term follow-up arrangements.
• Support Housing Solutions with information gathering, appointments, interpreters, and records.
• Carry out clerical tasks including minute taking, payments, and housing register enquiries.

Skills

Triage & assessment

Face-to-face support

Phone & email handling

Record keeping

Interpreters coordination

Job description

Middlesbrough Borough Council is seeking a Customer Advice and Support Worker to join its Front Door Team, delivering face-to-face support at drop-ins, handling telephone and email inquiries, and triaging initial cases across homelessness, housing and domestic abuse. This role operates on a rota across multiple locations in a blended working pattern.

A formal social work qualification is not required, and the successful candidate will support information gathering, appointments, interpreters,