Front Desk & Visitor Services Officer (Part-Time)

Essex & Kent Police; Chelmsford; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Local Government Pension Scheme

24 days annual leave (pro rata for PT)

Discounts at shops and restaurants

Discounted excursions via our Sports &

Health and Wellbeing Services

Free car parking at Headquarters

Job summary

Essex Police is seeking a professional, customer-focused and highly organised individual to join our team as a Business Services Assistant - Receptionist. This is a part time permanent position of 25 hours based at Essex Police Headquarters in Chelmsford.

As the first point of contact for staff, visitors, contractors and partner agencies, you will play a vital role in creating a professional and welcoming environment while supporting the effective and secure operation of our headquarters.

Qualifications

• Evidence of good customer service and communication skills.
• Evidence of the ability to plan and organise multiple tasks using effective prioritising skills.
• Evidence of previous administrative duties and record keeping.
• Evidence of good knowledge of Information Technology (intermediate use of Microsoft Office products, Mail, Word, Excel).

Responsibilities

• Act as the first point of contact for Force Headquarters, providing an exceptional customer experience to visitors, contractors and staff.
• Manage visitor and contractor access procedures, maintaining accurate records and supporting building security.
• Respond to telephone enquiries and direct customers to the appropriate department or service.
• Monitor CCTV security systems and assist in maintaining a safe and secure environment.
• Administer petty cash, ensuring accurate reconciliation and audit compliance.
• Coordinate stationery ordering and distribution to support operational departments across the Force.
• Administer the photographic identification process for police officers, police staff and other authorised personnel.
• Support the maintenance of accurate records and databases.
• Ensure reception areas are presented to a high professional standard and comply with security requirements.
• Processing of staff and officers' leavers pack.

Skills

Customer service

Organisational skills

Administrative duties

IT literacy

Tools

Microsoft Office

Job description

Essex Police is seeking a professional, customer-focused and highly organised individual to join our team as a Business Services Assistant - Receptionist. This is a part time permanent position of 25 hours based at Essex Police Headquarters in Chelmsford.

As the first point of contact for staff, visitors, contractors and partner agencies, you will play a vital role in creating a professional and welcoming environment while supporting the effective and secure operation of our headquarters.