Policing Support Services Administrator

Essex & Kent Police; Great Dunmow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

23 days annual leave

Discounts at shops/restaurants

Health and Wellbeing Services

Flexible working options

Job summary

Essex Police and Kent Police are seeking a Business Services Assistant to join the busy Business Centre at Great Dunmow. The role delivers finance, HR and transactional support across both forces, handling high volumes of telephone and email enquiries, and ensuring actions meet Service Level Agreements.

Permanent, full-time, Mon-Fri 0800-1700 with occasional evenings/weekends; starting salary £25,242 (pro-rata for part-time).

Qualifications

• Strong customer service experience in aShared service environment.
• Proficient in Excel, Word and Outlook; able to master new software.
• Accurate data entry and logging of large volumes of transactions.
• Flexible to work across teams to meet deadlines.

Responsibilities

• Provide advice and guidance via telephone and email, processing actions to meet SLAs.
• Update and administer electronic records and provide finance, HR and transactional support.
• Deliver a wide range of transactional services to policing and support staff.

Skills

Customer service

Microsoft Office

Data entry accuracy

Team working

Flexibility

Education

GCSE Maths & English

Tools

SAP

Job description

Essex Police and Kent Police are seeking a Business Services Assistant to join the busy Business Centre at Great Dunmow. The role delivers finance, HR and transactional support across both forces, handling high volumes of telephone and email enquiries, and ensuring actions meet Service Level Agreements.

Permanent, full-time, Mon-Fri 0800-1700 with occasional evenings/weekends; starting salary £25,242 (pro-rata for part-time).