Business Services Assistant (Great Dunmow)

Essex & Kent Police; Great Dunmow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

23 days annual leave

Discounts at shops/restaurants

Health and Wellbeing Services

Flexible working options

Job summary

Essex Police and Kent Police are seeking a Business Services Assistant to join the busy Business Centre at Great Dunmow. The role delivers finance, HR and transactional support across both forces, handling high volumes of telephone and email enquiries, and ensuring actions meet Service Level Agreements.

Permanent, full-time, Mon-Fri 0800-1700 with occasional evenings/weekends; starting salary £25,242 (pro-rata for part-time).

Qualifications

• Strong customer service experience in aShared service environment.
• Proficient in Excel, Word and Outlook; able to master new software.
• Accurate data entry and logging of large volumes of transactions.
• Flexible to work across teams to meet deadlines.

Responsibilities

• Provide advice and guidance via telephone and email, processing actions to meet SLAs.
• Update and administer electronic records and provide finance, HR and transactional support.
• Deliver a wide range of transactional services to policing and support staff.

Skills

Customer service

Microsoft Office

Data entry accuracy

Team working

Flexibility

Education

GCSE Maths & English

Tools

SAP

Job description

Location of Role: Great Dunmow

Advert Closing Date: 03/09/2026

Starting Salary: £25,242.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

Opportunities have arisen for enthusiastic and energetic staff committed to delivering exceptional levels of customer service to join our dedicated team undertaking the role of Business Services Assistant in the demanding shared service environment of the Business Centre.

We welcome all applications and would ask all new employees to help support our directive to be a fair, open and inclusive employer, as well as ensuring our ongoing commitment to diversity and inclusion for all.

Based at Great Dunmow Police Station, permanent vacancies are available across the core hours of 0800 - 1700 Monday to Friday however, there is a requirement to work some evening and weekends on occasions. The Business Centre is a large busy department providing a wide range of shared support services to Police Officers, PCSO's, Special Constabulary and other support staff within both the Essex Police and Kent Police forces.

Successful candidates will join our existing teams managing challenging demands and deadlines responsible for responding to high levels of telephone and email enquiries. You will be providing advice and guidance, processing actions to meet Service Level Agreements to update and administer electronic records and providing a wide range of finance, human resources and other transactional support functions in order to deliver an effective and efficient service to operational policing and a range of other support teams.

Applicants will need to provide evidence of the following essential skills and experience within the reason for application:

• Strong team working skills and be able to demonstrate a degree of flexibility to adapt to working collectively across all teams to meet challenging deadlines and demands.
• Evidence of delivering exceptional levels of customer service with experience of working in a customer or shared service environment.
• Experience of using multiple of Microsoft packages including Excel, Word and Outlook and the ability to master new software packages.
• Accuracy and attention to detail when inputting and logging vast amounts of data entry and processing transactions.

In addition, it would be desirable to evidence:

• Excellent communication and interpersonal skills (both verbal and written) together with a confident telephone manner.
• Educated to GCSE level in Maths and English or equivalent.
• Experience of maintaining and inputting data to IT systems, including knowledge of SAP, although full training will be provided.

What we offer you:

• Enrolment into the Local Government Pension Scheme.
• 23 days annual leave per year (pro rata for part time) increasing with service.
• Discounts at a variety of shops and restaurants.
• Discounted excursions via our Sports and Social Association.
• Unique working environment supporting the delivery of policing services in the County.
• Access to Health and Wellbeing Services and Facilities.

The role will offer flexibility in terms of place of work, including some home working. The extent of flexibility will be agreed through individual assessment with the line manager to assess operational requirements and individual's suitability for home working.

Successful applicants for this role will be defined as an Office based Agile Worker: Office based agile working with designated team area . Works predominantly (60% or more) in one office space. The rest of the time works at home or at other police site locations.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Essex Police is a Disability Confident Leader, we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.