Front Desk & Visitor Services Coordinator

Hoople Group; Hereford; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

LGPS

Pension scheme

Flexible working

Annual leave 31 days

Job summary

Herefordshire Council is seeking a professional, friendly Receptionist to join the Facilities Management team in Hereford. This role combines reception duties, visitor management, customer service and admin support to ensure smooth operations of council buildings.

You will be the first point of contact for visitors, provide guidance on council services, and support colleagues across Facilities Management. Permanent contract, 37 hours per week, with a salary in the HC04 band.

Qualifications

• Previous experience working in a reception or customer-facing environment.
• Excellent communication and interpersonal skills.
• Experience handling customer enquiries and providing helpful guidance.
• Strong IT skills with Microsoft Office and record-keeping.

Responsibilities

• Acting as the first point of contact for visitors, welcoming them professionally.
• Managing visitor access, issuing passes and providing guest Wi‑Fi access.
• Handling telephone enquiries and relaying messages.
• Supporting meeting attendees and assisting visitors as needed.
• Maintaining accurate records and updating visitor information systems.
• Receiving and distributing documents, parcels, deliveries and tenders.
• Promoting and booking council facilities and processing payments where required.
• Assisting colleagues across Facilities Management and providing flexible support.

Skills

Reception experience

Customer service

Microsoft Office

Telephone systems

Interpersonal skills

Tools

Microsoft Office

Job description

Herefordshire Council is seeking a professional, friendly Receptionist to join the Facilities Management team in Hereford. This role combines reception duties, visitor management, customer service and admin support to ensure smooth operations of council buildings.

You will be the first point of contact for visitors, provide guidance on council services, and support colleagues across Facilities Management. Permanent contract, 37 hours per week, with a salary in the HC04 band.