Front Desk & Visitor Services Coordinator

Herefordshire Council; Hereford; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

LGPS membership

Career progression

31 days annual leave

Flexible working

Employee assistance programme

Job summary

Herefordshire Council is seeking a professional, friendly Receptionist to join our Facilities Management team based at Plough Lane, Hereford. You will be the first point of contact for visitors, customers and colleagues, delivering a welcoming experience and handling a range of reception and administrative tasks.

In this permanent role, you will manage visitor access, support meetings, maintain records and assist with booking and payments for council facilities.

Qualifications

• Experience in a reception or customer-facing environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as first point of contact for visitors and staff, directing to services.
• Manage visitor access and issue passes; provide guest Wi-Fi access.
• Handle telephone enquiries and relay messages.
• Support meeting attendees and provide assistance to visitors.
• Maintain accurate records and electronic visitor information systems.
• Receive and distribute documents, parcels and deliveries.
• Promote and help book council facilities and process payments when required.
• Provide flexible support across Facilities Management as needed.
• Offer guidance on council services and how to access them.

Skills

Reception experience

Customer service

IT literacy

Telephone handling

Teamwork

Tools

Microsoft Office

Visitor management system

Job description

Herefordshire Council is seeking a professional, friendly Receptionist to join our Facilities Management team based at Plough Lane, Hereford. You will be the first point of contact for visitors, customers and colleagues, delivering a welcoming experience and handling a range of reception and administrative tasks.

In this permanent role, you will manage visitor access, support meetings, maintain records and assist with booking and payments for council facilities.