Front Desk & Visitor Experience Specialist

Cushman & Wakefield; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cushman & Wakefield is seeking a Receptionist to deliver front of house services at Paddington. You will greet staff and visitors, manage calls, and provide administration support to the Facilities Operations team. The role requires strong administrative and customer service skills and proficiency with standard office software.

The position operates 8:00–17:30, Monday to Friday, on-site in London. A professional, proactive approach and excellent communication are essential for success in this

Qualifications

• Minimum 2 years experience in a front of house reception role.
• Experience in customer service.
• Experience of administration duties.

Responsibilities

• Front of house duties: greeting visitors, issuing passes and access cards.
• Manage the switchboard and transfer calls as needed.
• Coordinate with facilities team for inductions, deliveries, and contractor access.
• Support site operations with general admin, invoicing, and filing tasks.
• Respond to staff requests and queries and monitor staff inquiries email box.

Skills

Front of house reception

Customer service

Administration

Communication

Microsoft Office

Tools

ServiceNow

V-Learn

vShipping

Concur

iProcurement

Travel

Job description

Cushman & Wakefield is seeking a Receptionist to deliver front of house services at Paddington. You will greet staff and visitors, manage calls, and provide administration support to the Facilities Operations team. The role requires strong administrative and customer service skills and proficiency with standard office software.

The position operates 8:00–17:30, Monday to Friday, on-site in London. A professional, proactive approach and excellent communication are essential for success in this