Front Desk Supervisor — Lead & Elevate Guest Experience

Marriott-International; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel stays worldwide

Free leisure club access

Complimentary meals on duty

Free on-site parking

Job summary

Glasgow Marriott Hotel is seeking a motivated Front Desk Supervisor to support the Front Office Manager in leading our Front Desk team in Glasgow. This hands-on role ensures smooth day‑to‑day reception operations, delivers exceptional guest experiences, coaches the team, and helps drive service excellence and commercial performance.

You’ll join a collaborative team where every member plays a part in creating memorable stays for our guests, with a focus on upselling, accurate billing, and

Qualifications

• Hotel Front Desk/Reception experience.
• Supervisory experience desirable.
• Opera PMS knowledge advantageous.
• Excellent communication and customer service skills.
• Strong organisational skills with ability to prioritise.
• Proactive, solutions-focused approach.
• Flexibility to work evenings, weekends, and public holidays.
• Good spoken and written English.

Responsibilities

• Lead, motivate and support the Front Desk team during daily operations.
• Deliver exceptional guest service from arrival through departure.
• Ensure accurate check-in/check-out, billing and reservations using Opera PMS.
• Train, coach and develop team members to Marriott standards.
• Handle guest feedback and resolve queries professionally.
• Identify upselling opportunities to maximise room revenue.
• Collaborate with Reservations, Housekeeping and other departments for seamless operations.
• Ensure cash handling, banking procedures and security processes are followed.
• Maintain high standards of health & safety, fire safety and security compliance.
• Complete shift handovers and maintain communication across Front Office.
• Monitor Front Office stock levels and maintain standards.

Skills

Front Desk experience

Supervisory experience

Opera PMS

Customer service

Organisational skills

Proactive approach

Shift flexibility

English proficiency

Tools

Opera PMS

Job description

Glasgow Marriott Hotel is seeking a motivated Front Desk Supervisor to support the Front Office Manager in leading our Front Desk team in Glasgow. This hands-on role ensures smooth day‑to‑day reception operations, delivers exceptional guest experiences, coaches the team, and helps drive service excellence and commercial performance.

You’ll join a collaborative team where every member plays a part in creating memorable stays for our guests, with a focus on upselling, accurate billing, and