Front Desk Supervisor FTC

Hilton Worldwide, Inc.; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join Hilton as a Front Desk Supervisor at our Syon Park hotel in London, where you will manage daily front office operations and ensure exceptional guest experiences. With a focus on customer service, this role offers ample opportunities for personal and professional growth in a leading hospitality company.

Benefits

Hourly Rate up to £13.91 plus incentives

Smart uniform provided

Free meals when on duty

Personal Development programmes

Team Member Travel Program with discounts

Holiday: 28 days increasing to 33 days

Discounted dental and health cover

Free parking

Qualifications

• Experience leading a team or in a supervisory role.
• Passion for exceptional customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Assist in management of daily front office operations.
• Supervise front office team and handle guest queries.
• Create memorable experiences for guests and colleagues.

Skills

Customer Service

Communication

Problem Solving

Coaching

Job description

Job Description - Front Desk Supervisor FTC (HOT0BQ4J)

Job Description

Front Desk Supervisor FTC (

Job Number:

HOT0BQ4J )

Work Locations

Work Locations

: Hilton London Syon Park London Syon Park Middlesex London TW7 6AZ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly Rate of up to £13.91 plus front office incentives.
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

As a Front Office Supervisor youwill assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

• You will join the Front Office team, working in the Reception area of the hotel.
• You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.
• Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office