Front Desk Supervisor - Front Of House

Hotel Indigo; City Of London; On-site; GBP 30,000; Full time

Job summary

A boutique hotel chain is seeking a Front Desk Supervisor to lead its guest services team at its London location. Responsibilities include managing check-ins and check-outs, training and motivating staff, and ensuring high service standards. Ideal candidates should have prior reception experience, supervisory skills, and a quest for exceptional guest experience. The role offers a salary of £29,700 and various employee perks, including healthcare and discounts across properties.

Benefits

Pension with company contributions

50% discount in restaurants and spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Qualifications

• Experience in a hotel or lifestyle property.
• Confidence and composure in leading others.
• Passion for great service and attention to detail.

Responsibilities

• Oversee the Front of House during shifts.
• Train and motivate Front Desk Receptionists.
• Support upselling initiatives and drive revenue targets.
• Ensure accuracy with room allocations and billing.

Skills

Front Office or Reception experience in a hotel

Strong interpersonal and communication skills

Ability to manage priorities under pressure

Knowledge of hotel systems (Opera Cloud preferred)

Supervisory or shift leader experience

Job description

Set the tone. Lead the experience.

At Hotel Indigo K West Shepherd’s Bush, the guest journey starts the moment they walk through our doors, and it’s our front office team that brings the neighbourhood to life. As Front Desk Supervisor, you’ll lead by example on the floor, helping your team deliver smooth check-ins, warm welcomes, and stand-out service that leaves a lasting impression. So if this sounds like you, then come join the pre-opening team as we get ready to open our doors in February 2026!

What’s Our Story?

Hotel Indigo is built on stories: of the neighbourhood, the guests, and the team. We reflect the bold, eclectic energy of Shepherd’s Bush in everything we do. As a Front Desk Supervisor, you’ll guide a high-performing Front of House team while staying hands-on, supporting operations and making every guest feel like they truly belong.

Here’s what you can look forward to as our Front Desk Supervisor:

Annual salary: £29,700

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Be the point of calm: Oversee the Front of House during your shift, supporting the team with check-ins, check-outs, luggage support, guest enquiries, and handling any issues with efficiency and empathy.
• Deliver high standards: Ensure all guest interactions reflect our service culture and brand promise. Monitor and maintain SOPs, LQA and IHG standards.
• Lead the team: Train, coach, and motivate Front Desk Receptionists, ensuring consistent performance and a warm, cohesive environment.
• Drive results: Support upselling initiatives and drive daily revenue targets including room upgrades, breakfast sales, and positive guest review mentions.
• Stay in control: Ensure accuracy with room allocations, billing, audit processes, guest profiles, and Front of House reporting.
• Own the handover: Communicate key updates to incoming teams and other departments to ensure a seamless guest journey.
• Be visible: Take initiative in guest recovery situations, assist with VIP arrivals, and act as a role model on the desk.

You will be required to work 40 hours per week on a shift rota over 5 days out of 7.

What’s Your Story?

You’re confident, composed, and thrive on leading others while still being on the floor. You know how to stay calm under pressure and bring out the best in your team. Ideally, you’ll bring:

• Front Office or Reception experience in a hotel or lifestyle property
• Supervisory or shift leader experience (or ready for the step up)
• Knowledge of general hotel systems (Opera Cloud preferred)
• Strong interpersonal and communication skills
• The ability to manage priorities and support others through busy shifts
• A flexible approach to working patterns, including nights. weekends and public holidays
• An eye for detail and passion for great service!

If you’re ready to guide a guest journey from great to unforgettable, we want to hear your story. Step into the role of Front Desk Supervisor at Hotel Indigo K West Shepherd’s Bush, and help lead a team that lives and breathes the energy of our neighbourhood.