Front Desk & Operations Agent - 20h Part-Time

Allscreens Nationwide Ltd; Basildon; On-site; GBP 18,000 - 21,000; Part time

Job summary

Gi Group is recruiting on behalf of our client for an Operations Agent to join a busy Service Centre in Basildon, Essex (SS14). This is a temporary ongoing opportunity offering stable part-time hours.

As an Operations Agent, you will be the face of the Service Centre, deliver customer service to internal teams and external visitors, and cover reception duties when required. Pay is £13.02 per hour for 20 hours per week (Mon-Fri, 16:00–20:00).

Qualifications

• Administrative experience preferred.
• Experience/knowledge of the express logistics field.
• 2-3 years' operational processing experience ideal.

Responsibilities

• Provide a professional, customer-focused front-of-house service at the Service Centre.
• Respond to frontline customer queries efficiently and accurately.
• Welcome and support internal and external visitors, ensuring they are handled appropriately.
• Maintain high service standards and support a positive customer experience.
• Work calmly under pressure, taking ownership to resolve issues and prevent repeat problems.
• Support operational processes with strong attention to detail and "right first time" delivery.

Skills

Customer service

Front-of-house

Communication

Attention to detail

Under pressure

Job description

Gi Group is recruiting on behalf of our client for an Operations Agent to join a busy Service Centre in Basildon, Essex (SS14). This is a temporary ongoing opportunity offering stable part-time hours.

As an Operations Agent, you will be the face of the Service Centre, deliver customer service to internal teams and external visitors, and cover reception duties when required. Pay is £13.02 per hour for 20 hours per week (Mon-Fri, 16:00–20:00).