Front Desk Manager

Primetime Fitness; Rochdale; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

CPR/AED recertifications

Group health insurance

Disability insurance

Life insurance

Vacation & holidays

Gym membership

Discounts on services

Job summary

Crunch gym in Rochdale is seeking a Front Desk Representative to greet members, check in guests, and maintain a welcoming, efficient front desk in our fast-paced club.

You will answer phones professionally, relay event information, process member requests, and assist with retail or childcare desks as needed. Fluency in English and strong customer service skills are essential. Must be able to stand for long periods and multitask.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Open availability.
• Ability to stand, walk, and move for extended periods of time.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Above position may report to Operations Manager where applicable.
• Follow all policies and procedures in Employee Handbook.

Skills

Fluent English

Reading

Writing

Communication skills

Customer service

Multitasking

Open availability

Standing/walking

Job description

Full job description

Crunchis a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.