Member Services Representative

United FP; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

PF Black Card membership

Career growth opportunities

Job summary

A leading fitness club operator in the West Midlands is seeking a Member Services Representative to provide member concierge services and cultivate a positive club atmosphere. Responsibilities include assisting with check-ins, leading tours, and ensuring the club is well-maintained. Ideal candidates will have strong communication skills, be dependable, and possess a high school diploma or equivalent. The role offers a flexible schedule, a competitive salary, and opportunities for growth.

Qualifications

• Minimum age 18 years.
• Physical ability to lift, push, pull up to 50 lbs, stand, walk, bend, and perform general tasks.

Responsibilities

• Ensure the club is clean and well‑maintained.
• Encourage new and current members to join fitness classes.
• Assist with member check-in and provide tours.

Skills

Strong communication and interpersonal skills

Dependable and punctual attendance

Passion for helping others

Education

High school diploma or GED equivalent

Job description

Future Opening: Member Services Representative

THE PLANET FITNESS MISSION

We at Planet Fitness provide a unique environment where everyone can be comfortable in a judgement‑free zone whose lasting goal is to build an active lifestyle. We strive to create a safe, energetic space where members feel accepted and respected. Our focus is on the member experience; when we “kick” negatives we just mean we’re pushing forward, not insulting anyone. We need you because the planet wouldn’t be the same without your contribution.

ORGANIZATION OVERVIEW

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non‑Exempt

THE OPPORTUNITY

Join a dynamic, growing company that values people and a judgement‑free approach to fitness. As a Member Services Representative you will provide member concierge services, promote club benefits, and cultivate a welcoming atmosphere for all. You’ll help with check‑in, tours, enrollment, and supporting club operations, while enjoying competitive pay, benefits, and growth opportunities.

What You'll Be Doing

• Ensure the club is clean and well‑maintained, meeting member expectations.
• Encourage new and current members to join fitness classes.
• Introduce members to the Black Card amenities.
• Assist with member check‑in and farewells, provide tours, and support club responsibilities.
• Lead by example, promote a positive culture, and invite members to achieve their goals.
• Work a flexible schedule that may include evenings, weekends, and holidays.
• Enjoy competitive salary, PF Black Card membership, and career growth.

What You'll Bring to the Table

• Minimum age 18 years.
• Passion for helping others.
• Strong communication and interpersonal skills.
• Physical ability to lift, push, pull up to 50 lbs, stand, walk, bend, and perform general tasks; safe handling of hazardous chemicals is acceptable.
• Dependable and punctual attendance.
• High school diploma or GED equivalent.

Physical Demands

• Occasional lifting, pushing, pulling ≥50 lbs.
• Regular standing, walking, sitting, reaching, bending, stooping, kneeling, twisting, crouching as required.

About United FP Management, LLC

United FP Management, LLC (“UFP”) is the largest developer and operator of fitness clubs under the Planet Fitness brand. UFP serves 1.1 million members across 192 clubs in 14 states. Headquartered in Austin, Texas.

About Planet Fitness

Founded in 1992, Planet Fitness is a leading global franchisor and operator of fitness centers. As of March 2022 the company has more than 16.2 million members and 2,291 locations worldwide. The mission is to enhance people’s lives with a high‑quality, welcoming fitness experience.

Note to Applicants

Recent hiring fraud schemes have been reported. Planet Fitness never requires advance payments for equipment or other fees. Any request for such payment is a fraudulent scheme; do not provide payment information during the application process.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.