Front Desk & Member Experience Lead – Gym

Primetime Fitness; Rochdale; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

CPR/AED recertifications

Group health insurance

Disability insurance

Life insurance

Vacation & holidays

Gym membership

Discounts on services

Job summary

Crunch gym in Rochdale is seeking a Front Desk Representative to greet members, check in guests, and maintain a welcoming, efficient front desk in our fast-paced club.

You will answer phones professionally, relay event information, process member requests, and assist with retail or childcare desks as needed. Fluency in English and strong customer service skills are essential. Must be able to stand for long periods and multitask.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Open availability.
• Ability to stand, walk, and move for extended periods of time.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Above position may report to Operations Manager where applicable.
• Follow all policies and procedures in Employee Handbook.

Skills

Fluent English

Reading

Writing

Communication skills

Customer service

Multitasking

Open availability

Standing/walking

Job description

Crunch gym in Rochdale is seeking a Front Desk Representative to greet members, check in guests, and maintain a welcoming, efficient front desk in our fast-paced club.

You will answer phones professionally, relay event information, process member requests, and assist with retail or childcare desks as needed. Fluency in English and strong customer service skills are essential. Must be able to stand for long periods and multitask.