Front Desk Guest Experience Specialist

Hampshire Court Hotel & Spa; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club

Discounts across QHotels Collection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Many more perks

Job summary

Hampshire Court Hotel & Spa in Basingstoke is seeking a courteous front-of-house team member to welcome guests, check them in, and handle payments with a friendly, professional approach.

You will respond to guest enquiries, resolve issues, and ensure satisfaction during their stay, while supporting admin tasks and coordinating with other hotel departments.

This role suits someone with a passion for customer service, proven experience in customer-facing work, and strong time-management skills.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Customer service

Customer facing

Conflict resolution

Time management

Organisational skills

Job description

Hampshire Court Hotel & Spa in Basingstoke is seeking a courteous front-of-house team member to welcome guests, check them in, and handle payments with a friendly, professional approach.

You will respond to guest enquiries, resolve issues, and ensure satisfaction during their stay, while supporting admin tasks and coordinating with other hotel departments.

This role suits someone with a passion for customer service, proven experience in customer-facing work, and strong time-management skills.