Front Desk & Guest Experience Host

Valor Hospitality Careers - UK; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hotel staff rates

Discounted stays

Dining discount

Free meals on duty

Shops discounts

Cycle To Work

Refer-a-friend bonus

Job summary

Holiday Inn Hull Marina is seeking a friendly Receptionist to join our team. You will be the face of the hotel, greeting guests and answering questions about services, facilities and the local area, ensuring a warm, professional welcome at all times.

Experience in a branded hotel is preferred but not essential; full training will be provided. We operate 7 days a week with flexible shifts, and benefits include staff rates, dining discounts, and meals on duty.

Qualifications

• You will be the face of the hotel, ensuring a warm, friendly welcome for guests.
• Experience in a branded hotel environment is preferred but not essential; full training will be provided.
• A natural hospitality charm with a passion for service is required.

Responsibilities

• Greet guests and manage check-in/check-out at the reception desk.
• Provide information about hotel services, facilities and local area.
• Answer questions and resolve issues to ensure a positive guest experience.
• Represent the hotel professionally across all guest interactions.

Skills

Customer service

Communication

Hospitality

Job description

Holiday Inn Hull Marina is seeking a friendly Receptionist to join our team. You will be the face of the hotel, greeting guests and answering questions about services, facilities and the local area, ensuring a warm, professional welcome at all times.

Experience in a branded hotel is preferred but not essential; full training will be provided. We operate 7 days a week with flexible shifts, and benefits include staff rates, dining discounts, and meals on duty.