Front Desk Guest Experience Concierge

Mhdv; Belfast City District; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Staff room discount

Guest room discount

Apprenticeships

Wellness days

Employee assistance program

Wagestream pay access

Anniversary stays

Job summary

Malmaison Belfast is seeking a friendly, passionate Receptionist to join our team. You’ll be the face of the hotel, delivering celebrity service and handling guest queries with charm and enthusiasm.

We offer training and development, internal progression and apprenticeship opportunities. Competitive pay (£13.01 per hour for 40 hours) plus staff discounts and wellness perks across Malmaison and Frasers Hospitality.

Qualifications

• Must have natural hospitality charm and passion for service.
• You will be the face of the hotel and set a welcoming tone for guests.
• Strong communication and friendly demeanor required.

Responsibilities

• Greet and assist guests as the first and last point of contact.
• Answer queries and coordinate with hotel services to ensure guest satisfaction.
• Maintain high standards of guest experience and professionalism.
• Support internal progression and training pathways within the hotel.

Skills

Hospitality

Customer service

Communication

Team player

Job description

Malmaison Belfast is seeking a friendly, passionate Receptionist to join our team. You’ll be the face of the hotel, delivering celebrity service and handling guest queries with charm and enthusiasm.

We offer training and development, internal progression and apprenticeship opportunities. Competitive pay (£13.01 per hour for 40 hours) plus staff discounts and wellness perks across Malmaison and Frasers Hospitality.