Guest-Focused Front Office Associate | Free Meals On Duty

LGH Hotel Management; North Ferriby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Health & life benefits

Cycle to work

Wellbeing resources

Healthy living ideas

24/7 support

Team rewards

Free meals on duty

Free parking

Job summary

Hull Humber View Hotel, part of the Signature Collection By Best Western, invites applications for a Front Office Team Member. LGH Hotels Management oversees operations at this 95-bedroom property with wedding and event facilities, aiming to deliver warm welcomes and smooth guest experiences.

As the first point of contact, you will handle check-ins, answer inquiries, manage reservations and collaborate with departments to ensure a memorable stay.

Qualifications

• Front desk/front office or hospitality experience preferred
• Strong communication and listening skills
• Guest-focused mindset and problem solving

Responsibilities

• Welcome guests warmly and manage smooth check-in/check-out
• Respond to guest enquiries and concerns promptly
• Handle phone calls and emails, take and manage reservations
• Support billing, record-keeping and reporting accurately
• Collaborate with hotel departments to ensure seamless guest journey
• Maintain a calm, organized approach during busy periods
• Contribute to a positive, collaborative workplace culture
• Strive to deliver consistent, high-quality hospitality

Job description

Hull Humber View Hotel, part of the Signature Collection By Best Western, invites applications for a Front Office Team Member. LGH Hotels Management oversees operations at this 95-bedroom property with wedding and event facilities, aiming to deliver warm welcomes and smooth guest experiences.

As the first point of contact, you will handle check-ins, answer inquiries, manage reservations and collaborate with departments to ensure a memorable stay.