Front Desk Guest Experience Ambassador

RBH Hospitality Management Ltd; Greater London; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Maternity/Adoption/Shared parental-le

Course Sponsorship

Refer a Friend scheme (£250 per refer)

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd at Crowne Plaza London Docklands in East London seeks a friendly receptionist to welcome guests and manage front desk operations. The role focuses on delivering outstanding service in a vibrant hotel environment with waterfront views and 210 rooms.

You will be the face of the property, handle check-ins/check-outs, offer local recommendations, and coordinate with housekeeping to ensure seamless stays for all guests.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Job description

RBH Hospitality Management Ltd at Crowne Plaza London Docklands in East London seeks a friendly receptionist to welcome guests and manage front desk operations. The role focuses on delivering outstanding service in a vibrant hotel environment with waterfront views and 210 rooms.

You will be the face of the property, handle check-ins/check-outs, offer local recommendations, and coordinate with housekeeping to ensure seamless stays for all guests.