Front Desk Guest Experience Agent – Perks & Development

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage

Leisure Club access

Benefits portal

Free meals during shifts

Staff parking

Learning & development

Employee assistance programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York is seeking a guest services agent to welcome guests, manage check-ins and check-outs, and handle payments at the front desk. This role requires delivering excellent customer service, coordinating with housekeeping, and providing information about local attractions.

It is based at our York property, offering opportunities to grow in a premium hotel environment. Applicants should be prepared to perform a variety of administrative tasks, maintain confidentiality, and

Responsibilities

• Process guest check-ins by confirming reservations, allocating rooms and issuing keys.
• Handle payments including debit/credit cards and electronic methods per procedures.
• Process check-outs and resolve late or disputed charges.
• Answer and log guest calls; liaise with Housekeeping for room readiness.
• Communicate parking arrangements and arrange assistance as required.
• Provide guests with directions and information about the hotel and local area.
• Run daily reports on arrivals/departures and verify special requests.
• Complete end-of-shift and payment reports.
• Process electronic payments and guest accounts accurately.
• Follow health, safety and security policies; report incidents.
• Maintain professional presentation and confidentiality of hotel and guest information.
• Welcome and acknowledge guests; anticipate service needs and assist guests with disabilities.
• Communicate clearly with guests and colleagues; use telephone etiquette.
• Develop positive relationships with colleagues and other departments.
• Contribute to teamwork and uphold quality standards.
• Stand, sit or walk for extended periods and lift up to 4.5 kg; undertake other duties as required.

Job description

Delta Hotels by Marriott York is seeking a guest services agent to welcome guests, manage check-ins and check-outs, and handle payments at the front desk. This role requires delivering excellent customer service, coordinating with housekeeping, and providing information about local attractions.

It is based at our York property, offering opportunities to grow in a premium hotel environment. Applicants should be prepared to perform a variety of administrative tasks, maintain confidentiality, and