Guest Experience Front Desk Associate | Free Meals

Delta Hotels; York and North Yorkshire; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted room rates

Food & beverage discounts

Free leisure club access

Brand perks

Free meals during shifts

Staff parking during shifts

Career development

Employee Assistance Programme

Benefits website access

Descripción de la vacante

Delta Hotels by Marriott York is seeking a guest services professional to manage check-ins/check-outs, payments, and guest requests with a focus on exceptional hospitality. You will coordinate with Housekeeping, assist with directions and local information, and ensure the accuracy of daily reports and shift-end documentation.

The role requires strong communication, discretion with guest information, and the ability to work a shift in a busy hotel environment.

Responsabilidades

• Process guest check-ins by confirming reservations, allocating rooms, and issuing/activating room keys.
• Process all accepted payment methods in accordance with hotel procedures.
• Process check-outs, including resolving late or disputed charges.
• Answer, record and process guest calls, messages, requests, questions and concerns; liaise with Housekeeping for room readiness.
• Communicate parking arrangements and arrange assistance from relevant teams.
• Provide guests with directions and information about the hotel, facilities, and local areas of interest.
• Run daily arrivals/departures reports and check special requests and reports for accuracy.
• Complete designated payment/end-of-shift reports in the system.
• Follow health, safety and security policies and report incidents.
• Maintain professional presentation and confidentiality of information.
• Greet guests, anticipate service needs, and assist individuals with disabilities.
• Communicate clearly with guests and colleagues and use proper telephone etiquette.
• Develop positive relationships with colleagues and other departments; contribute to teamwork and QA standards.
• Stand/move for long periods; handle objects up to ~4.5 kg as required.
• Undertake any other reasonable duties as requested by management.

Descripción del empleo

Delta Hotels by Marriott York is seeking a guest services professional to manage check-ins/check-outs, payments, and guest requests with a focus on exceptional hospitality. You will coordinate with Housekeeping, assist with directions and local information, and ensure the accuracy of daily reports and shift-end documentation.

The role requires strong communication, discretion with guest information, and the ability to work a shift in a busy hotel environment.