Front Desk & Client Experience Coordinator

Grant Thornton (NI) LLP; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Grant Thornton (NI) LLP in Belfast is seeking an experienced receptionist to join a busy, professional team. You will provide a welcoming, courteous reception service to clients, visitors and staff, and support day-to-day office facilities.

The role requires excellent communication, organisational and IT skills, with the ability to manage meeting rooms, greet guests, and coordinate catering and admin tasks in a fast-paced environment.

Qualifications

• Previous reception experience is essential.
• Ability to confidently communicate with clients at all levels.
• Computer literate, ICDL or equivalent.
• Excellent professional etiquette.
• Excellent communication skills.
• Customer service orientation / customer care skills.
• Excellent communicator and team player.
• Self-motivated and keen eye for detail.
• Excellent organisational skills.
• Ability to adapt to a fast paced, hands-on environment.

Responsibilities

• Managing day to day presentation of reception and general meeting room areas.
• Meeting and greeting clients in a courteous, professional and friendly manner.
• Managing meeting rooms / desk bookings.
• Arranging catering requirements for meetings / office events.
• Provide a professional and personable service to all clients.
• Reserving meeting rooms and requesting catering arrangements.
• Maintaining Client kitchen cleanliness and stock levels.
• Operating the switch board and directing calls in a positive and professional manner.
• Managing and ordering stationery and other essential office stock.
• On-site H&S responsibilities - cover for facilities.
• Using various software systems to report any maintenance issues.
• Ensuring site procedures are documented and kept up to date.
• Working with head office to implement initiatives within office relating to group wide programs.
• Ad hoc facilities and reception administrative tasks.
• Any other reasonable request.

Skills

Reception experience

Client communication

Computer literacy

Professional etiquette

Communication skills

Customer care

Team player

Attention to detail

Organisational skills

Adaptability

Tools

ICDL

Job description

Grant Thornton (NI) LLP in Belfast is seeking an experienced receptionist to join a busy, professional team. You will provide a welcoming, courteous reception service to clients, visitors and staff, and support day-to-day office facilities.

The role requires excellent communication, organisational and IT skills, with the ability to manage meeting rooms, greet guests, and coordinate catering and admin tasks in a fast-paced environment.