Front Desk & Apprenticeships Administrator

The Bedford College Group; Bedford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

People’s Pension

Retail and Leisure Discounts

excellent professional and personal开发?

accessing college courses

Job summary

The Bedford College Group is seeking a Reception and Apprenticeship Administrator to join the Apprenticeships department at Kempston Campus. The role involves front of house, managing enquiries, processing documentation and supporting day-to-day operations.

You will handle visitor sign-in, phone and email enquiries, student and staff records, and assist with attendance monitoring and events. The position is permanent, full-time (37 hours per week) with benefits including generous leave and

Qualifications

• GCSE English and Maths (Grade A*-C/9-4 or equivalent) are required.
• Experience in customer service, reception/front-of-house environments, and handling enquiries professionally.
• Ability to communicate effectively by email, phone and in person.
• Ability to maintain accurate records and work to college policies.
• Willingness to travel between campuses if required.

Responsibilities

• Deliver a professional, friendly reception service and be the main point of contact for visitors, students and staff.
• Manage front desk operations including sign-in, telephone and email enquiries, IDs, parking permits and post distribution.
• Prepare course-related documentation and support student/staff records and requests.
• Assist the Apprenticeship Directorate with attendance monitoring, EPA bookings and cross-department communications.
• Support events such as Open Days and Enrolments and promote safeguarding and health and safety policies.

Skills

Customer service

Reception/front-of-house

Communication skills

Organization

Teamwork

Flexibility

Professionalism

Education

GCSE English and Maths (Grade A*-C/9-4 or equivalent)

Job description

The Bedford College Group is seeking a Reception and Apprenticeship Administrator to join the Apprenticeships department at Kempston Campus. The role involves front of house, managing enquiries, processing documentation and supporting day-to-day operations.

You will handle visitor sign-in, phone and email enquiries, student and staff records, and assist with attendance monitoring and events. The position is permanent, full-time (37 hours per week) with benefits including generous leave and