Student Services & Apprenticeship Administrator

Bedford ESOL; Kempston; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave plus bank holiday

People’s Pension

Retail and Leisure Discounts

Accessing college courses

Job summary

Bedford College Group is seeking a Reception and Apprenticeship Administrator at Kempston Campus. The role focuses on front-of-house reception, student administration, and administrative support to the Apprenticeships Directorate.

You will ensure smooth day-to-day operations, manage enquiries, and assist with events while upholding safeguarding and college policies. The post requires GCSE English and Maths, strong customer service, and willingness to travel between campuses where required.

Qualifications

• GCSE English and Maths (Grade A*-C/9-4 or equivalent), with experience in customer service, reception/front-of-house environments, email communication and handling challenging situations professionally to achieve positive outcomes.
• Friendly, welcoming and customer-focused with excellent face-to-face, telephone and written communication skills.
• Able to maintain accurate records and work effectively within a team in a busy environment.

Responsibilities

• Front of House Customer Service - deliver a professional, friendly reception service to visitors, students and staff.
• Reception & Operational Support - manage day-to-day front desk operations, sign-in, inquiries, IDs, parking, post and cash handling.
• Student & Learner Administration - prepare course-related documentation and direct learners to classrooms.
• Administrative & Team Support - assist Apprenticeship Directorate with attendance monitoring and coordination.
• Compliance, Events & Professional Development - support Open Days and Enrolment and promote safeguarding and wellbeing.

Skills

Customer service

Reception

Communication

Record keeping

Teamwork

Education

GCSE English & Maths

Job description

Bedford College Group is seeking a Reception and Apprenticeship Administrator at Kempston Campus. The role focuses on front-of-house reception, student administration, and administrative support to the Apprenticeships Directorate.

You will ensure smooth day-to-day operations, manage enquiries, and assist with events while upholding safeguarding and college policies. The post requires GCSE English and Maths, strong customer service, and willingness to travel between campuses where required.