Front Desk Agent

Avocet Hospitality Group; Tendring; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Education Tuition reimbursement

Comprehensive healthcare

Flexible pay

Paid time off

Retirement plan 401k

Employee discounts

Job summary

The Read House in Chattanooga seeks a Front Desk Agent to deliver an elevated guest experience from first phone call to checkout. You will greet guests, handle check-in/check-out, and share our historic story in a welcoming, professional manner.

The role is part-time with evening shifts and requires solid computer/PMS skills, a high school diploma, and 1 year of related experience preferred. Join a team devoted to hospitality excellence.

Qualifications

• High school diploma or equivalent required.
• One year of related experience preferred.
• Excellent computer skills including typing and accurate use of the PMS.
• Basic mathematical skills required.
• Strong communication and attention to detail are essential.
• Ability to multitask and perform well under pressure in a fast-paced environment.

Responsibilities

• Welcome and serve guests with personalized, friendly service.
• Greet guests and perform check-in and check-out procedures efficiently.
• Share the hotel's rich 1920s history with guests.
• Make, modify and cancel reservations.
• Answer inquiries and provide recommendations for facilities and local attractions.
• Collect payments, issue receipts, and follow cash-handling procedures.
• Coordinate guest requests with other departments and manage front desk emails.
• Resolve guest issues or complaints professionally and promptly.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Front Desk Agent The Read House Step into 1920s inspired grandeur and become the welcoming face of Chattanoogas premier historic hotel We are seeking a Front Desk Agent to deliver an elevated unforgettable experience for every guest You will seamlessly guide the guest experience from their very first phone call all the way to check out Position is part time evening shifts Hourly rate plus incentive

YOUR RESPONSIBILITIES

• Welcome & Serve
• Greet guests with personalized friendly service and efficiently perform check in and check out procedures
• Share Our Story Confidently and accurately share the rich history of the hotel with our guests
• Curate the Experience Make modify and cancel reservations
• Answer inquiries and provide recommendations for property facilities local entertainment and points of interest
• Seamless Operations Collect payments issue receipts and abide by all cash handling procedures
• Coordinate guest requests with other departments and manage front desk emails
• Grace Under Pressure Resolve guest issues or complaints in a professional timely manner

WHAT YOU BRING

Background

• A high school diploma or equivalent is required
• One year of related experience is preferred

Technical Skills

• Excellent computer skills including typing and accurate use of the Property Management System PMS
• Basic mathematical skills are also required

Mindset

• You possess excellent communication skills and a strong attention to detail
• You are able to multitask apply patience and perform well under pressure in a fast paced high demand environment
• You work efficiently both independently and in a team environment

Flexibility

• You maintain regular punctual attendance and can work a flexible schedule that includes days evenings weekends and holidays as business requires

Working Demands

Physicality You have the ability to stand for extended periods sometimes for an entire shift You must be able to hear at a basic level to communicate with coworkers and guests You can frequently lift carry push or pull up to 30 pounds and occasionally up to 50 pounds Environment Expect a work environment with high guest contact and varying circumstances You will use standard office equipment a multi line telephone system two way radios and property software systems

WHAT WE HAVE TO OFFER

• Vibrant Environment A culture valuing passion individuality and fun
• Career Growth Opportunities for internal advancement
• Education Tuition reimbursement program
• Comprehensive Care
• Affordable medical dental and vision plans
• Peace of Mind
• Life disability accident and critical illness insurance
• Personal Support Employee Assistance Program EAP
• Paid Time Off
• Generous PTO and paid holidays
• Retirement Traditional & Roth 401k with up to 35 employer match
• Flexible Pay
• Early access to earned wages via PayActiv
• Extra Cash
• Employee referral bonuses Avocet Discounts Savings at our hotels and restaurants
• Daily Perks Discounted Starbucks employee meals and garage parking
• Ready to be a part of The Read House history 2025 WINNER for Chattanoogas Best of the Best Hospitality Employer EOE DFWP