Front Office Supervisor THL

Cairn Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service Excellence Bonus

Wagestream Pay

Discounted Stays

Food & Drink Discount

Spa Discounts

Retail & Cinema Discounts

Career Growth Programs

Award Programs

Refer a Friend Bonus

Employee Assistance Program

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Treehouse Hotels, part of Cairn Group, seeks a Front Office Supervisor to be the friendly face at the heart of the hotel and to lead the Front Office team in delivering memorable guest experiences.

You will oversee daily operations, support the team, and ensure smooth check-in/check-out with a positive, professional attitude that makes guests feel instantly at home.

Qualifications

• Experience in a hotel, hospitality, or front office supervisory role.
• Strong communication and leadership skills.
• Confidence in handling guest queries and resolving problems professionally.
• The ability to motivate, support, and develop a team.
• A positive attitude and a practical, hands-on approach.
• Flexibility, reliability, and a passion for hospitality.
• Strong organizational skills and attention to detail.
• A personality that helps guests feel instantly at home.

Responsibilities

• Creating a welcoming and upbeat atmosphere for guests and colleagues.
• Leading and supporting the Front Office team during daily operations.
• Ensuring smooth guest check in and check out experiences.
• Handling guest requests, questions, feedback, and concerns with care and professionalism.
• Supporting team training, coaching, and development.
• Keeping reception organized and running smoothly during busy shifts.
• Bringing energy, personality, and professionalism to every shift.
• Working closely with other hotel departments to deliver a seamless guest experience.

Skills

Front Office Supervision

Leadership

Communication

Guest Service

Team Development

Attention to Detail

Hands-on

Hospitality Passion

Job description

Join Treehouse Hotels and Grow Your Hospitality Career

At Treehouse Hotels, we don’t just offer jobs. We create experiences, memories, and careers full of personality. If you love meeting people, bringing positive energy to a team, and making someone’s day brighter, you will fit right in with us.

We are all about the warm welcomes, great vibes, and unforgettable guest experiences. In return, we offer opportunities to grow, develop, and be recognised for the amazing work you do.

About the Role

As a Front Office Supervisor, you will be a friendly face and trusted support at the heart of the hotel. From smooth guest arrivals to memorable moments throughout their stay, you will help create experiences that make guests want to return again and again.

You will help lead and support the Front Office team, helping to keep the atmosphere welcoming, the service seamless, and the energy positive from the moment guests walk through the door until they are ready for the journey home.

This role is ideal for someone who enjoys working with people, thrives in a busy hospitality environment, and leads by example with confidence, professionalism, and positivity.

What You Will Be Doing

• Creating a welcoming and upbeat atmosphere for guests and colleagues
• Leading and supporting the Front Office team during daily operations
• Ensuring smooth guest check in and check out experiences
• Handling guest requests, questions, feedback, and concerns with care and professionalism
• Supporting team training, coaching, and development
• Keeping reception organized and running smoothly during busy shifts
• Bringing energy, personality, and professionalism to every shift
• Working closely with other hotel departments to deliver a seamless guest experience

About You

You are approachable, organized, and naturally great with people. You stay calm under pressure, enjoy supporting others, and genuinely care about creating memorable experiences for guests and colleagues alike.

You will bring:

• Experience in a hotel, hospitality, or front office supervisory role
• Strong communication and leadership skills
• Confidence in handling guest queries and resolving problems professionally
• The ability to motivate, support, and develop a team
• A positive attitude and a practical, hands‑on approach
• Flexibility, reliability, and a passion for hospitality
• Strong organizational skills and attention to detail
• A personality that helps guests feel instantly at home

Why Treehouse Hotels?

At Treehouse Hotels, we create spaces that are playful, relaxed, and full of character, and we want our teams to feel the same way too. We believe in supporting our people, celebrating individuality, and creating a workplace where you genuinely enjoy coming to work.

Whether you are looking to grow your hospitality career, develop leadership skills, or work alongside great people in a positive and supportive environment, Treehouse Hotels is the place to do it.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

Our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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