Front Desk Agent

Allscreens Nationwide Ltd; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management is seeking a Front Desk Agent in London to warmly greet guests, manage check-ins/outs, and coordinate with housekeeping and services to ensure a seamless stay. You will uphold brand standards and provide a polished, professional guest experience at every touchpoint.

Ideal candidates bring front desk or guest-facing experience, exceptional communication, and the ability to multitask across reservations, queries, and requests while maintaining a calm, confident demeanor.

Qualifications

• Prior experience in front desk or guest-facing role preferred.
• Excellent communication and problem-solving abilities.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Welcome guests with warmth and a polished presence.
• Manage check-ins, check-outs, and reservations efficiently.
• Handle guest queries and requests with empathy and confidence.
• Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at all touchpoints.
• Benefit from employee discounts on bedroom rates across LGH hotels.
• Enjoy shopping discounts on groceries, fashion, travel, utilities, and holidays.
• Access eye care, legal & money advice, counseling sessions, and wellbeing resources.
• Take part in cycle-to-work schemes and wellbeing programs.
• Receive team rewards and recognition and free meals on duty.

Skills

Guest service

Communication

Multitasking

Organisational skills

Problem-solving

Professional demeanor

Job description

As a Front Desk Agent, you’ll be the first impression and the lasting memory. You’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

What You’ll Be Doing

• Welcome guests with genuine hospitality and a polished presence.
• Manage check-ins, check-outs, and reservations with efficiency and care.
• Handle guest queries, requests, and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Excellent communication, multitasking, and organisational skills.
• A polished appearance and a warm, professional demeanour.
• Flexibility to work shifts, weekends, and holidays.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.