Front Desk Agent

LGH Hotels Management Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Recipe ideas

Wellbeing media

Breathing exercises

24/7 support line

Team recognition

Free meals on duty

Job summary

LGH Hotels Management Limited is seeking a Front Desk Agent to greet guests warmly, manage check-ins and reservations, and resolve queries with empathy. You will collaborate with housekeeping and F&B to ensure seamless service and uphold brand standards across the property.

The role requires a guest-first mindset, excellent communication, and professional presentation. Flexibility to work weekends and holidays is important for success in this luxury hotel environment.

Qualifications

• Excellent communication, multitasking and organisational skills required.
• Guest-first mindset and calm, confident problem-solving approach.
• Polished appearance and warm, professional demeanour expected.

Responsibilities

• Welcome guests with genuine hospitality and a polished presence.
• Manage check-ins, check-outs and reservations with efficiency and care.
• Handle guest queries, requests and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.

Skills

Communication

Multitasking

Organisational skills

Guest-first mindset

Professional demeanour

Hospitality experience

Flexibility

Job description

As a Front Desk Agent, you’ll be the first impression and the lasting memory. You’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

What You’ll Be Doing

• Welcome guests with genuine hospitality and a polished presence.
• Manage check-ins, check-outs, and reservations with efficiency and care.
• Handle guest queries, requests, and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Excellent communication, multitasking, and organisational skills.
• A polished appearance and a warm, professional demeanour.
• Flexibility to work shifts, weekends, and holidays.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.