Friendly IT Support Champion

Wiser; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Wiser, a global Employer Brand agency, seeks a friendly IT Support Assistant to keep the office running smoothly. You’ll be the go-to person for everyday tech, from onboarding new starters to maintaining AV in meeting rooms. The role is hands-on and in-office, with a focus on fast, helpful support for colleagues across teams.

You’ll work alongside the IT Operations Lead, handling accounts, licences, sign-ins, and quick fixes, while ensuring a welcoming, calm tech presence on the floor.

Qualifications

• Hands-on IT support experience in an office setting.
• Comfortable on Mac systems (Apple fleet).
• Familiar with Google Workspace and Microsoft 365/Teams, or quick learner.
• Experience with meeting room AV or cabling is a plus.

Responsibilities

• Be the first port of call for anything tech in the office and keep things humming.
• Set up new starters: laptops, accounts, access, desks.
• Onboard and offboard: manage accounts and licences, restrict access as needed.
• Maintain meeting rooms: cameras, displays, mics, AV setup.
• Perform first-line triage on Wi‑Fi, printers and network issues; log and escalate as required.
• Manage inventory of cables and accessories; liaise with suppliers as needed.

Skills

Mac user

Google Workspace

Microsoft 365

Team collaboration

Problem solving

Customer service

Tools

Google Workspace

Microsoft 365 / Teams

Slack

AV equipment knowledge

Job description

Wiser, a global Employer Brand agency, seeks a friendly IT Support Assistant to keep the office running smoothly. You’ll be the go-to person for everyday tech, from onboarding new starters to maintaining AV in meeting rooms. The role is hands-on and in-office, with a focus on fast, helpful support for colleagues across teams.

You’ll work alongside the IT Operations Lead, handling accounts, licences, sign-ins, and quick fixes, while ensuring a welcoming, calm tech presence on the floor.