Fresh Category Operation Manager

JD.com; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Great office locations

People-first culture

Career growth

Job summary

Joybuy, JD.com’s dedicated European retail platform, seeks a Fresh Category Operations Manager to oversee end-to-end fresh produce sourcing, packing, and distribution across the UK and EU. You’ll coordinate with growers, packers, logistics providers, and internal teams to optimize product availability and quality while reducing waste.

You’ll lead cross-functional collaboration with procurement, sales, QA, and logistics, develop SOPs, and monitor performance against service levels and costs in a

Qualifications

• Extensive experience in fresh produce or FMCG supply chain operations.
• Strong understanding of cold chain logistics and inventory management.
• Knowledge of import/export processes and regulatory requirements.

Responsibilities

• Oversee sourcing, packing, logistics, and distribution of fresh products.
• Coordinate with growers, packers, consolidators, freight forwarders, and retailers.
• Monitor quality, food safety, traceability, and regulatory compliance.
• Work with third-party service providers to plan inventory and replenishment.
• Track service levels, costs, inventory, waste, and supplier performance; drive improvements.

Skills

Supply chain management

ERP/WMS proficiency

Excel proficiency

Stakeholder management

Cross-functional collaboration

Problem solving

Tools

ERP

WMS

Job description

Who We AreJoybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.Learn more about who we are and what we do: https://about.joybuy.com/about/What We OfferJoining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.About The TeamYou’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.SummaryThe Fresh Category Operations Manager is responsible for overseeing the end-to-end operations of the fresh produce supply chain, ensuring products are sourced, handled, and delivered efficiently while maintaining quality, food safety, and service standards. The role coordinates with growers, packers, logistics providers, retailers, and internal teams to optimize product availability, minimize waste, and achieve commercial objectives.What you will doOversee daily operations across sourcing, packing, logistics, and distribution of fresh productsCoordinate with growers, packers, consolidators, freight forwarders, and retailers to ensure a reliable supply chain where applies toMonitor product quality, food safety, traceability, and compliance with customer and regulatory requirements.Work with 3rd party service provider to plan inventory, replenishment, and demand fulfilment to maximize product availability while minimizing shrinkage and waste.Oversee inbound and outbound logistics, ensuring timely deliveries and resolving operational issues.Track key operational metrics, including service levels, costs, inventory, waste, and supplier performance, and drive continuous improvement.Lead cross-functional collaboration with procurement, sales, quality assurance, and logistics teams to support business objectives.Develop and maintain standard operating procedures (SOPs) and implement process improvements to enhance operational efficiency.Manage relationships with external service providers and negotiate operational service levels where applicable.Set up selling strategies together with 3rd party merchants ensure 4ps are competitive and seasonal reflecting.About youExtensive experience in UK and EU fresh food, agriculture, FMCG, or supply chain operations.Strong understanding of fresh produce handling, cold chain logistics, inventory management, and quality assurance.Knowledge of import/export processes, customs, and freight operations is an advantage.Excellent planning, analytical, problem-solving, and stakeholder management skills.Ability to work in a fast-paced environment and manage multiple operational priorities.Proficiency in ERP, WMS, or supply chain management systems and Microsoft Excel.Mandarin speaking is a bonus but not essentialAt Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.