Software Support Consultant (French/Swedish/Dutch Speaking))

MCS Rental Software; White Waltham; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

22+ days annual leave

Flexible benefits

Contributory Pension Scheme

Training budget

Private health insurance

Free on-site parking

Employee Assistance Programme

Job summary

MCS Rental Software in White Waltham is seeking a fluent or native speaker of French, Dutch, or Swedish to join their UK team as a Software Support Consultant. In this role, you will serve as the primary contact for clients, enhancing user experience with expert guidance on software issues and SQL-based data investigation.

The company prides itself on a supportive culture and offers a competitive salary, comprehensive benefits, and opportunities for personal development. Join MCS and make a difference in the rental industry!

Qualifications

• Experience in a customer-facing support role, ideally within a software or technical environment.
• Fluency in at least one of French, Swedish, or Dutch along with English.
• Confidence in using Microsoft SQL for basic queries and updates.
• Interest in technology and continuous learning.

Responsibilities

• Provide expert guidance and resolve complex software queries.
• Investigate back-end data issues using Microsoft SQL.
• Diagnose software bugs and collaborate with the development team.
• Develop a strong understanding of customer workflows.
• Document insights and share knowledge across teams.

Skills

Fluent in French, Swedish, or Dutch

Experience in technical software support

Strong Microsoft SQL skills

Empathetic and patient

Ability to explain complex concepts simply

Job description

We’re looking for a fluent or native French/Dutch/Swedish speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.

Salary: £35,000 - £45,000

The Company

For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. It’s a family‑owned and managed company. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.

The Role

As a Software Support Consultant, you will be the primary point of contact for our French/Swedish/Dutch and English‑speaking global clientele. You will move beyond basic troubleshooting to become a true product expert, ensuring our users maximise the value of our software suite.

Working Within Our Multilingual Support Team, You Will

• Provide expert guidance and resolve complex software queries via our in‑house Ticket Management systems
• Investigate back‑end data issues using Microsoft SQL, including writing and executing basic queries and updates
• Diagnose software bugs and collaborate with the development team to deliver long‑term solutions
• Develop a strong understanding of customer workflows to anticipate needs and improve user experience
• Document insights and share knowledge across teams to continuously enhance service delivery
• Combine technical ability with empathy, ensuring customers maximise the value of our software suite

Why Work at MCS

We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.

You Should Apply If

• You have previous experience in a customer‑facing support role, ideally within a software or technical environment
• You are fluent in at least one of the following languages: French, Swedish, or Dutch, along with English (written and verbal).
• You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates
• You enjoy diving into the details to solve complex technical issues
• You are empathetic, patient, and able to explain complex concepts in simple terms
• You thrive in a fast‑paced environment and take ownership of problems
• You have a genuine interest in technology and continuous learning

Desirable Skills

• Knowledge or understanding of the ITIL framework
• Experience working within structured service management environments
• A proactive, investigative mindset

Benefits

• Competitive salary
• 22+ days annual leave (rising to 25 days after 5 years’ service)
• Flexible benefits
• Contributory Pension Scheme
• Training budget to support your development
• Private health insurance after 6 months
• Fully equipped kitchen with free drinks provided
• Opportunity to work remotely
• Free on‑site parking
• Team activities/company events
• Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns

Hiring Process

• Introductory video call with our recruiter
• Online assessment
• Video call with the Hiring Manager
• Video call with the MD/COO
• Final in person interview (presentation round)

Apply for the job

Do you want to join our team? Then we’d love to hear about you!