French-Speaking Luxury Client Experience Advisor

Burberry; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Burberry in London is looking for a French-speaking Luxury Client Advisor to join our flagship store and engage with an international clientele. You will act as a brand ambassador, delivering personalised service while showcasing Burberry's craftsmanship and heritage.

You will build lasting client relationships, drive sales, and collaborate with a large team to ensure an elevated customer journey across all touchpoints.

Qualifications

• Fluent in French and English (written and spoken)

Responsibilities

• Deliver personalised luxury service to French-speaking and international clients, creating exceptional customer experiences at every touchpoint.
• Build and nurture long-term client relationships through proactive outreach and thoughtful follow-up.
• Achieve individual and team sales goals while identifying opportunities to grow client engagement and loyalty.
• Demonstrate expert knowledge of Burberry products, craftsmanship, heritage and current collections.
• Collaborate with colleagues across the flagship store to deliver a seamless and elevated customer journey.
• Maintain the highest standards of presentation, operational excellence and brand representation.

Skills

Fluent French

Fluent English

Luxury retail experience

Customer service

Communication skills

Job description

Burberry in London is looking for a French-speaking Luxury Client Advisor to join our flagship store and engage with an international clientele. You will act as a brand ambassador, delivering personalised service while showcasing Burberry's craftsmanship and heritage.

You will build lasting client relationships, drive sales, and collaborate with a large team to ensure an elevated customer journey across all touchpoints.