French-Speaking Export Customer Support Administrator

Strange + Wright Recruitment Partner Ltd; Cambridgeshire and Peterborough; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Bank holidays

Company pension

Employee Assistance Programme

Buy/Sell extra 5 days

Résumé du poste

Strange + Wright Recruitment Partner Ltd seeks a Customer Support Administrator to join a market leading manufacturing firm in Peterborough. You will deliver a high level of service to export customers, focusing on the French market, and work cross-functionally with Sales, Planning, Production, Warehouse and Logistics to manage orders from placement to delivery.

The role includes processing orders, handling enquiries in French and English, maintaining documentation and supporting SLAs.

Qualifications

• Fluent spoken and written French and English.
• Previous experience in a customer service or customer support role.
• Experience processing customer orders within a busy commercial environment.
• Strong administrative, organisational and time management skills.
• Excellent verbal and written communication skills.
• Good working knowledge of Microsoft Office applications.
• Experience of ERP and/or CRM systems.
• Ability to prioritise workload and manage multiple tasks while maintaining a high level of accuracy.
• Strong attention to detail with a proactive and customer focused approach.

Responsabilités

• Deliver a professional and responsive customer support service to export customers, with particular responsibility for the French market.
• Process customer orders accurately and efficiently, ensuring all information is entered correctly and within agreed service levels.
• Respond promptly to customer enquiries, communicating confidently in both French and English.
• Monitor customer orders throughout the order lifecycle, ensuring timely delivery and proactive customer communication.
• Keep customers informed of order progress, delivery schedules and any issues affecting service.
• Build strong customer relationships by providing a professional, reliable and customer focused service.
• Identify and resolve customer issues promptly, escalating where appropriate to achieve the best outcome.
• Prepare and maintain customer and export documentation accurately.
• Support departmental objectives, service level agreements and performance targets.

Connaissances

French language

English language

Customer service

Multitasking

Attention to detail

Outils

ERP systems

CRM systems

MS Office

Description du poste

Strange + Wright Recruitment Partner Ltd seeks a Customer Support Administrator to join a market leading manufacturing firm in Peterborough. You will deliver a high level of service to export customers, focusing on the French market, and work cross-functionally with Sales, Planning, Production, Warehouse and Logistics to manage orders from placement to delivery.

The role includes processing orders, handling enquiries in French and English, maintaining documentation and supporting SLAs.