French-Speaking Customer Support Analyst – Collections

Tide; United Kingdom; Híbrido; GBP 17.127 - 19.268; Tempo integral

Benefícios oferecidos por esta vaga

25 days annual leave

3 volunteering/L&D days off

Health & dental insurance

Mental wellbeing platform

Multisports card

WFH equipment allowance

Flexible working from home

Resumo da vaga

Tide is seeking a Customer Support Analyst with French to join our Collections team in the UK. You will provide essential support to our SME members, manage arrears in line with our Collections Policies, and help develop successful repayment plans with our members.

You will also update logs and reports, documenting actions and decisions with diligence. The role requires excellent spoken and written French and English, empathy, time management, and a proactive, results‑driven mindset.

Qualificações

• Excellent spoken and written French and English language skills
• The ability to easily empathise with people
• Previous retail or other customer related experience
• The ability to manage your time well
• Strong negotiation and reasoning skills
• Strong desire to succeed

Responsabilidades

• Provide essential support to our members
• Manage arrears in line with the Collections Policies
• Develop successful repayment plans with our members
• Update corresponding logs and reports, be diligent and document actions and decisions

Descrição da vaga

Tide is seeking a Customer Support Analyst with French to join our Collections team in the UK. You will provide essential support to our SME members, manage arrears in line with our Collections Policies, and help develop successful repayment plans with our members.

You will also update logs and reports, documenting actions and decisions with diligence. The role requires excellent spoken and written French and English, empathy, time management, and a proactive, results‑driven mindset.