Customer Experience Specialist – France & UK Debt Support

InDebted; Greater London; Presencial; GBP 32.000 - 42.000; Tempo integral

Resumo da vaga

InDebted in the United Kingdom is seeking a Customer Experience Specialist (France & UK) to deliver empathetic, compliant support to customers navigating debt. This on-site role is based in or around the London area and requires full UK working rights with no visa sponsorship.

You will handle complex inquiries, collaborate with cross-functional teams, and mentor peers while contributing to playbooks and improvements across France and UK markets.

Qualificações

• Strong customer service and relationship management skills.
• Experience in collections, financial services, or consumer debt environments with regulatory awareness.
• Excellent written and verbal communication skills.
• Proficient with CRM systems, contact centre platforms, and common productivity tools.
• Fluency in French and English; other European languages are a plus.

Responsabilidades

• Manage complex customer inquiries across multiple channels.
• Explain options and outcomes clearly to customers by phone and digital channels.
• Collaborate with operations, compliance, product and analytics to raise cases and improve processes while meeting regulatory requirements.
• Mentor peers and contribute to best-practice playbooks.
• Provide insights to improve tools, workflows and customer experience in France and UK markets.

Conhecimentos

Customer service

Relationship management

Clear communication

Bilingual: English/French

Empathy

Formação

Business or CX related education

Ferramentas

CRM systems

Contact centre platforms

Productivity tools

Descrição da vaga

InDebted in the United Kingdom is seeking a Customer Experience Specialist (France & UK) to deliver empathetic, compliant support to customers navigating debt. This on-site role is based in or around the London area and requires full UK working rights with no visa sponsorship.

You will handle complex inquiries, collaborate with cross-functional teams, and mentor peers while contributing to playbooks and improvements across France and UK markets.