French Speaking Customer Service Advisor

Kelly Services; Shenstone; On-site; GBP 24,000 - 29,000; Full time

Job summary

A successful global business is seeking a French speaking Customer Service Advisor in Lichfield. The role involves supporting franchisees during their journey and ensuring exceptional customer experiences in French. The position offers a competitive salary, pension, life insurance, and training opportunities.

Benefits

Company pension

Life insurance

Training programme

Qualifications

• Fluent in French, both spoken and written.
• Experience in a telephone-based customer service role.
• Eagerness for problem solving and delivering solutions.

Responsibilities

• Create an impeccable end-to-end customer experience.
• Support potential French franchisees through every step of their journey.
• Answer enquiries in French and manage customer related projects.

Skills

Fluency in spoken and written French

Attention to detail

Problem solving

Customer service experience

Confident IT skills

Tools

MS Office

Job description

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Client:

Kelly Services

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

acb784c15c89

Job Views:

22

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team.
If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.
Benefits:

• Salary up to- £29,000 DOE
• Monday to Friday / 38.5 hours, office-based
• Company pension
• Life insurance
• Training programme to develop key skills.

Duties and responsibilities:

• Utilise your exceptional French language skills to create an impeccable end to end customer experience.
• Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
• Be the first point of contact for French customers and consumers.
• Build strong relationships with franchisees both in France and internationally.
• In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
• Support colleagues and team members with other non-French country-specific activities as required.

Skills and experience required:

• Fluency in spoken and written French
• Experience in a telephone-based customer service role.
• Excellent attention to detail and accuracy, ideally with some export administration experience
• Experience in handling technical or product related customer queries.
• An eagerness for problem solving, improvements and delivering solutions.
• Confident IT skills including MS office.

Apply Now!
KS Birmingham

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.