French Speaking Customer Service Advisor

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large telecom company in Reading seeks a French-speaking Customer Services Advisor to assist clients with SaaS-related issues. Responsibilities include troubleshooting, customer communication, and case management. Candidates should have excellent customer service skills and be fluent in French, with a strong technical understanding preferred.

Qualifications

• Experience in a customer-facing role is mandatory.
• Fluent French is essential.
• Technical skills with SaaS solutions and CRM/ERP systems are plus.

Responsibilities

• Assist customers with troubleshooting issues related to software and installations.
• Serve as a technical customer support professional for SaaS products.
• Handle incoming customer requests and manage them through a case system.

Skills

Customer-facing experience

Strong communication skills

Technical troubleshooting

Fluent French

Job description

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.

Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as a Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
• Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
• Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below:

• Experience in a customer-facing role (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
• Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)

What you need to do now

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