French Speaking Customer Service Advisor

JR United Kingdom; Bedford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading telecom company is looking for a French Speaking Customer Service Advisor in Bedford. The role involves supporting customers with technical issues related to SaaS products, utilizing strong communication skills and technical knowledge to enhance customer satisfaction.

Qualifications

• Experience in a customer-facing role (mandatory).
• Fluent French is essential.

Responsibilities

• Assist customers through troubleshooting software/hardware issues.
• Manage customer requests end-to-end via calls and emails.

Skills

Strong communication

Listening skills

Job description

Social network you want to login/join with:

French Speaking Customer Service Advisor, Bedford

Client:

Hays

Location:

Bedford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily through troubleshooting hardware or installation issues, as well as mobile/web platforms, and keep customers updated via phone & email.

Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as a Technical Customer Support professional dealing with SaaS products and solutions
• Handle incoming customer requests via calls & emails, managing cases end-to-end
• Investigate, troubleshoot, analyze, resolve, escalate, and communicate with stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction. Requirements include:

• Experience in a customer-facing role (mandatory)
• Experience with SaaS solutions (plus, not mandatory)
• Experience with CRM & ERP systems like Salesforce and SAP (preferred, not mandatory)
• Strong communication and listening skills
• Fluent French is essential

What you need to do now

If interested, click 'apply now' to submit your CV or call us. For a confidential discussion about your career, contact us.

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