French Customer Services Advisor

Tate; Northampton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday incl. Bank Holidays

Discounts and vouchers

Cycle to Work Scheme

Discounted gym membership

Health Shield Cash Plan

Life Assurance

Break-out areas with amenities

Job summary

Tate Recruitment is seeking a bilingual French/English Customer Services Advisor based in Northampton. The role involves handling inbound calls, emails, and live chat for a global customer base, with a focus on delivering excellent service.

Prior experience is welcome but not mandatory; the role starts office-based with a path to hybrid working after the probation period. The package includes a competitive hourly rate and growth opportunities within a busy contact centre.

Qualifications

• Fluent in French and English required.
• Experience in customer service preferred but not essential.
• Strong communication and multitasking abilities.

Responsibilities

• Handle inbound calls, emails, and live chat from customers.
• Inform customers about deals and discounts.
• Assist with order status, delivery, returns, cancellations, and complaints.

Skills

Bilingual French-English

Customer service

Excellent communication

Multitasking

Job description

French Customer Services Advisor

Date: 2026-08-22

Location: Northampton, Northamptonshire, GB, NN1 2

Type: Any

Closing Date: 2026-09-20T22:19:25.82

Office based in Milton Keynes

Contract: Temporary to Permanent

Hourly rate: £15.14 per hour

The Role

This is a bilingual customer service role that requires fluency in both French and English. You will be supporting a global customer base, so excellent communication skills in both languages are essential. We are seeking an experienced, articulate individual who is passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential.

As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries such as: where's my order, how much is delivery, returns policy, cancellations, and complaints

Probation and Permanent Conditions

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent, and you will be rewarded with the company benefits from Day 1. This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

Working Hours

8am-5pm or 9am-6pm with rotational weekends

Permanent Package

• Salary: £30,900 per annum
• You can apply for hybrid-working after completing your probation period
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee