French Customer Services Advisor

Tate; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working after probation

28 days holiday including BH

Life Assurance

Health Shield Cash Plan

Discounts and vouchers

Cycle to Work

Gym membership discount

Office break-out areas

Job summary

Tate Recruitment is seeking a French Customer Services Advisor in Milton Keynes. This bilingual role supports a global customer base with inbound calls, emails and live chat, handling orders, queries and delivery information.

You will be office-based initially during probation, with a potential move to hybrid working after permanent appointment. The role offers an hourly rate of £15.14 and a salary package including 28 days holiday and employee benefits.

Qualifications

• Fluency in French and English required.
• Experience in customer service preferred but not essential.
• First contact point for customers worldwide in a fast-paced environment.

Responsibilities

• Taking inbound calls/emails/Live chat from customers to place orders or query in-progress orders.
• Informing customers of deals and discounts available.
• Handling ad hoc enquiries such as delivery, returns, cancellations and complaints.

Skills

Bilingual French/English

Customer service

Inbound support

Job description

French Customer Services Advisor

Date: 2026-08-22

Location: Milton Keynes, Buckinghamshire, GB, MK9 3

Application Deadline: 2026-09-20T22:19:25.797

Job Title

French Customer Services Advisor

Workplace and Employment Details

• Office based in Milton Keynes
• Temporary to Permanent role
• Hourly rate: £15.14 per hour

The Role

This is a bilingual customer service role that requires fluency in both French and English. You will be supporting a global customer base, so excellent communication skills in both languages are essential. We are seeking an experienced, articulate individual who is passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential. As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries, e.g., where's my order, how much is delivery, returns policy, cancellations, and complaints

Probation and Permanent Employment

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent, and you will be rewarded with the company benefits from Day 1. This role is office based during the 3-month probationary period but once you go permanent, you can apply for a hybrid arrangement.

Working Hours

• 8am-5pm or 9am-6pm with rotational weekends

Permanent Package

• Salary: £30,900 per annum
• You can apply for hybrid working after completing your probation period
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee