French Customer Success Manager

UR Jobs; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a fast-growing SaaS startup as a Customer Success Manager, where you'll play a pivotal role in enhancing client experiences in the architectural services market. This innovative company is on a mission to disrupt the industry by providing cutting-edge solutions in architectural layout planning and visualization. As the voice of the customer, you'll collaborate with various teams to ensure clients fully utilize the platform, manage onboarding processes, and foster strong relationships. If you're passionate about customer advocacy and enjoy technical problem-solving, this remote position offers the perfect opportunity to make a significant impact while working during U.S. business hours.

Qualifications

• Fluent in French and English with proven architecture or design experience.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Act as the primary contact for clients, ensuring their needs are met.
• Manage onboarding and training to maximize platform adoption.

Skills

Fluent in French

Fluent in English

Communication Skills

Interpersonal Skills

Problem-Solving

Time Management

Education

Experience in Architecture or Design

Experience in Real Estate Industry

Job description

A fast-growing, innovative SaaS startup disrupting the architectural services market is looking for a dynamic and results-driven Customer Success Manager. This role focuses on delivering exceptional customer experiences by ensuring clients fully utilize and benefit from cutting-edge solutions in architectural layout planning and visualization. As the voice of the customer, the successful candidate will collaborate with operations, sales, and product teams to address client needs and exceed expectations.

The ideal candidate thrives on technical problem-solving, enjoys building strong relationships, and is motivated to serve as a product expert and client advocate.

Key Responsibilities:

• Customer Advocacy: Act as the primary point of contact for clients, working closely with operations, product, and sales teams to understand and address customer needs.
• Platform Utilization: Monitor client engagement with the platform, ensuring they leverage all available features to achieve their goals while identifying opportunities to increase usage and deepen service engagement.
• Onboarding and Training: Manage the onboarding process, providing a seamless transition and effective training for clients to maximize platform adoption.
• Pre- and Post-Sales Support: Collaborate with sales teams to support customers throughout their journey, ensuring their needs are met with precision.
• Product Expertise: Develop an in-depth understanding of current and future product capabilities to guide clients through the platform and demonstrate its value.
• Relationship Management: Build trust and maintain strong relationships with clients to ensure ongoing satisfaction and retention.

Qualifications and Skills:

• Fluent in French and English.
• Proven experience in architecture or design, ideally within the real estate industry (required).
• Demonstrated success working with global customers, particularly those with operations across multiple countries.
• Exceptional communication and interpersonal skills, with the ability to foster strong relationships with clients and internal teams.
• Proactive problem-solving abilities, anticipating and addressing client challenges effectively.
• Strong time management skills and meticulous attention to detail.

Additional Information:
This is a remote position requiring availability during U.S. business hours.