Scale Customer Success Manager (French/English) Remote, UK

Postman; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager fluent in French and English to enhance customer engagement across a diverse portfolio. This role involves strategizing scalable account management, fostering collaboration with sales teams, and continuously improving customer interactions. With a focus on data analysis and proactive customer engagement, the ideal candidate will possess strong communication skills and a background in technology or SaaS. Join a dynamic team that values transparency and curiosity, and enjoy a flexible work environment with comprehensive benefits.

Benefits

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Qualifications

• 3+ years of experience in Customer Success, preferably in development tooling.
• Outstanding verbal and written communication skills.

Responsibilities

• Design and execute scalable success plans for customer engagement.
• Monitor customer data to identify opportunities and risks.

Skills

Customer Success Management

Analytical Skills

Communication Excellence

Problem Solving

Project Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Communication

Bachelor's degree in Information Technology

Job description

Scale Customer Success Manager (French/English)

Remote, UK

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

Our customer base is growing faster than ever! We’re looking for an EMEA based Customer Success Manager who isproficient in both English & French who thrives in a dynamic environment and is passionate about driving customer engagement at scale.

In this role, you will be instrumental in managing a large portfolio of customers, leveraging many channels to ensure our users achieve and exceed their goals with our platform.

What You'll Do

• Scalable Account Strategy:Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base.
• Proactive Portfolio Management:Monitor customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins.
• Cross-Functional Collaboration:Collaborate with our Sales organization to expand use cases & uncover opportunities.
• Continuous Learning and Improvement:Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement.

About You

• Experienced Professional:3+ years of experience in Customer Success, preferably for companies in the development tooling space.
• Strategic Flexibility:Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base.
• Analytical Skills:Aptitude for analyzing customer usage data to inform decisions.
• Communication Excellence:Outstanding verbal and written communication abilities.
• Problem Solving & Adaptability:Skilled at problem-solving and decision-making.
• Technical Acumen & Translation:Ability to grasp complex product functionalities.
• Project Management Skills:Experience leading cross-functional projects.
• Customer Advocacy:A history of acting as a customer advocate.
• Industry Expertise:Deep knowledge of the technology and SaaS landscape.
• Educational Background:Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.