French Client Services Executive

LOUNGE; Shirley; On-site; GBP 20,000 - 28,000; Full time

Job summary

LOUNGE in Solihull is seeking a French Client Services Executive to join our rapidly growing fashion brand. You will support our French-speaking customers worldwide, delivering high-quality service in their native language and helping us elevate the customer experience.

You should be eager to learn, detail-oriented, tech-savvy, and capable of writing clear, on-brand communications in French. Experience in fashion and knowledge of consumer behaviour are a plus.

Qualifications

• Fluent in French reading and writing.
• Experience delivering high-quality customer service.
• Attention to detail and ability to multitask.
• Proficiency with technology and computer literacy.
• Strong written communication with on-brand terminology.

Responsibilities

• Work within our world-class Client Services Team.
• Liaise with our French Loungers and customer base.
• Ensure that our French customers' queries are answered in their native language.
• Proofread our French-translated website.

Skills

French language

Customer experience

Multitasking

Tech-savvy

Professional writing

Consumer behavior

Fashion industry experience

Job description

French Client Services Executive

Location: Solihull

Start date: Flexible

The Lounge team is growing!

We are looking for a French Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a French Client Services Executive you willhelp the Client Services Team continually deliver high-quality customer experience to all of our French-speaking customers around the world.

We are looking for an enthusiastic individual who is eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What you will do at Lounge:

• Work within our world-class Client Services Team.
• Liaise with our French Loungers and customer base
• Ensure that our French customers' queries are responded to in their native language.
• Proof our French-translated website.

We would love it if you:

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are confident in writing professional communications with excellent grammar and on-brand terminology.
• Have knowledge around consumer behaviour.
• Are fluent in French reading and writing.

We know that people aren’t a wish list of technologies or a number of years' experience, so we won't include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide,