Assistant Manager – Luxury Retail & Customer Experience

Sezane; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Sezane in Marylebone, London, seeks an Assistant Manager to lead boutique operations and cultivate an exceptional customer journey. You will manage a team of ambassadors, align on brand values, and coordinate omnichannel experiences to optimize service quality and brand presentation.

The role emphasizes coaching, performance management, and driving customer loyalty while maintaining Sezane standards across all touchpoints.

Responsibilities

• Ensure a unique customer experience within your boutique.
• Animate the customer journey by relying on a team of ambassadors.
• Optimize the quality of the service at each stage of the customer journey.
• Convey information and promote personalization services to advisors and customers.
• Embody brand values and ensure omnichannel at all times.
• Develop customer loyalty and cultivate new relationships.
• Recruit, retain and follow up of all team members.
• Manage your team by motivating them and creating a positive work environment.
• Demonstrate managerial courage to support its employees and drive improvement.
• Ensure high level of visual merchandising and brand image in-store.

Job description

Sezane in Marylebone, London, seeks an Assistant Manager to lead boutique operations and cultivate an exceptional customer journey. You will manage a team of ambassadors, align on brand values, and coordinate omnichannel experiences to optimize service quality and brand presentation.

The role emphasizes coaching, performance management, and driving customer loyalty while maintaining Sezane standards across all touchpoints.