Freight Account Manager – Client Care & Operations

WR Logistics; Southampton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Cover

Death in Service (4× salary)

Discretionary bonus

Enhanced maternity and paternity leave

Job summary

A global freight forwarding organisation is seeking an Account Manager to join their Southampton team. This role prioritizes account management and customer care over new business sales. Responsibilities include managing customer accounts, ensuring service delivery, and maintaining performance data. Candidates should have freight forwarding experience and strong communication skills. The role offers full-time employment, with benefits including 25 days holiday, private medical cover, and potential for hybrid working.

Qualifications

• Proven experience within freight forwarding, operations or customer service.
• Strong knowledge of sea freight operations.
• Highly organized and detail-focused.

Responsibilities

• Act as the main point of contact for allocated customer accounts.
• Manage day-to-day account activity, communication and administration.
• Produce and maintain customer tariffs and rate sheets.
• Ensure agreed KPIs, service levels, and deliverables are met.

Skills

Freight forwarding

Sea freight operations

Account management

Strong communication

Stakeholder management

Job description

A global freight forwarding organisation is seeking an Account Manager to join their Southampton team. This role prioritizes account management and customer care over new business sales. Responsibilities include managing customer accounts, ensuring service delivery, and maintaining performance data. Candidates should have freight forwarding experience and strong communication skills. The role offers full-time employment, with benefits including 25 days holiday, private medical cover, and potential for hybrid working.