Air Export Operator

Freightserve Recruitment; Staines-upon-Thames; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

25 days' holiday

Unpaid Leave

Up to 10 days international remote

Free Eye Test

Paid overtime opportunities

Employee Referral Scheme

Cycle to Work

Critical Illness Cover

Health cash plan

Job summary

Freightserve Recruitment is seeking an Air Export Operator for a well-established freight forwarder in the Staines-Upon-Thames area. You will manage shipments from booking to departure, coordinate with airlines and overseas offices, and prepare all export documentation in CargoWise in line with HMRC rules.

The role requires attention to detail, strong time-management, and proactive communication to deliver service excellence and maintain customer relationships.

Qualifications

• Proven knowledge of air export operations.
• Export customs understanding.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office (Excel, Word, Outlook, Teams).

Responsibilities

• Manage air export shipments from booking through to departure and post-flight completion.
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.

Skills

Air export ops

Export customs knowledge

Attention to detail

Time management

Communication

MS Office

Tools

CargoWise

Job description

Job Description

Freightserve recruitment are looking to recruit an Air Export Operator for a well-established Freight Forwarder based in the Staines-Upon-Thames area.

Key Responsibilities

• Manage air export shipments from booking through to departure and post-flight completion.
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.

Required Experience:-

• Proven knowledge of air export operations
• Export customs understanding.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office (Excel, Word, Outlook, Teams).

Benefits:-

• 25 days' holiday (excluding bank holidays)
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Paid overtime opportunities, including rota-based weekend cover and out of hours work
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan

Working hours are Monday - Friday 9 - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.